We Provide First-in-Class NetSuite Support, Tailored to Meet Your Needs
Whether you choose to rely on us for all things NetSuite or need assistance with a specific project, our Managed Services are customized to suit your business’s unique requirements.
Serving Fast Growing Startups to Enterprise Technology Leaders
NetSuite Managed Services
Customize your NetSuite support with our Managed Services. Each service tier offers dedicated AppWrap team support , tailored to meet the scale of your engagement.
T&M
Our Time and Materials Support service is ideal for one-off projects or for small businesses post go-live. You’ll get AppWrap guidance as you need it.
Time and materials
- Staffed for the specific project
- Access to our Help Desk
- No monthly commitments
Access
Our Access Support tier is ideal for smaller companies. You’ll get periodic check-ins and a dedicated AppWrap Team Lead to manage your system, projects, maintain integrations, and ensure your system continues to support your growing business.
Starting at $1,900
- Named Team Lead
- Functional Consultant support
- Bi-Monthly status calls
- 24/7 Help Desk ticket monitoring
- Fixed monthly fee, no minimum commitment
Accelerate
Our Accelerate Support tier is ideal for both (i) mid-sized companies or (ii) enterprises with few new features, enhancements, or automations required. You’ll get weekly check-ins, a dedicated AppWrap Team Lead, Engagement Manager and access to our custom-built tools.
Starting at $3,500
- Named Team Lead & Engagement Manager
- Weekly status calls
- Functional Consultant support
- Access to AppWrap products and pre-built solutions
- Annual system health check
- 24/7 Help Desk ticket monitoring
- Strategic QBRs to guide your NetSuite roadmap
- Fixed monthly fee, no minimum commitment
Ascend
Our Ascend Support service is our most comprehensive package. We'll cover all things NetSuite with quarterly and annual strategic planning, a full AppWrap leadership team, access to our custom-built tools, dedicated integration developers and iPaaS experts, and ongoing development work streams.
Starting at $10,000
- Named Team Lead, Engagement Manager & Project Manager
- 2 weekly status calls
- Functional Consultant support
- Access to AppWrap products
- Bi-Annual system health check
- 24/7 Help Desk ticket monitoring
- Strategic QBRs to guide your NetSuite and other business systems roadmap
- Fixed monthly fee, no minimum commitment
- Help desk ticket monitoring
AppWrap Team Support
Our Managed Services offer dedicated AppWrap team support, matched to the scale of each chosen service.
Named Team Lead
The Team Lead heads the project. They are responsible for collaborating with fellow AppWrap team members, coordinating with the client, providing best in class technical solutioning, and managing budget reports.
Named Team Lead
The Team Lead heads the project. They are responsible for collaborating with fellow AppWrap team members, coordinating with the client and managing budget reports.
Named Engagement Manager
The Engagement Manager helps optimize projects. They provide support and expert guidance as a deep functional expert, ensuring that all work implements best practices.
Named Team Lead
The Team Lead heads the project. They are responsible for collaborating with fellow AppWrap team members, coordinating with the client and managing budget reports.
Named Engagement Manager
The Engagement Manager helps optimize projects. They provide support and expert guidance, ensuring that all work implements best practices.
Named Project Manager
The Project Manager keeps work on track. They are responsible for managing status calls, updating project statuses, keeping track of hours and assigning tasks.
First Class ERP Resources
Explore helpful blogs, webinars, and case studies that showcase ERP best practices and actionable insights for maximizing your NetSuite investment.
Frequently Asked Questions
- Is there a free trial available?
We’re happy to offer a free, 1 hour consultation for new customers. During our call, we’ll perform a system health check and identify meaningful solutions that enable company growth.